RESOURCE CENTRE MANUAL
HEALTHLINK WORLDWIDE
This information can be obtained from visitors’ records (see Section 9.2.2),
the accessions register (see Section 4.6.2), loans records (see Section 7.5.2),
and from the materials that are re-shelved after use.
5. Services
• number of times the various services offered to visitors are used per month
(such as lending, photocopying, use of the database, document supply, or
literature searches).
This information can be collected from visitors’ records (see Section 9.2.2),
loans records (see Section 7.5.2), document supply records kept by staff, and
notes kept by the resource centre officer on the number and types of literature
searches undertaken.
6. Enquiries
• number of enquiries per month
• average length of time taken to respond to enquiries
• subject areas requested
• materials used to answer enquiries
• geographic areas where requests come from (such as the district, or
whether urban or rural).
This information can be obtained from the enquiries forms which are
completed for each enquiry (see Section 7.11).
7. Website ‘hits’ (use of your website)
• ‘total unique sites’ or number of users who have visited your website
• geographic location of these visitors, by country
• ‘search strings’ or text that visitors have typed into search engines to reach
your site (useful for developing keyword metatags).
This information can be obtained monthly from most internet service
providers (ISPs). When selecting an ISP, ask whether they will provide this
information, how it will be presented, and how detailed it will be.
8. Publications
• number and types of publications produced (such as current awareness
bulletins, resource lists, articles, newsletters, or information packs)
• number of each publication distributed
• groups of users and locations to which publications have been distributed
• number of publications that have been produced on time.
This information can be collected from publications distribution records and
staff notes.
9. Promotion
• amount of time spent on promotional activities
SECTION 9: MONITORING AND EVALUATION
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